There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return.

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store or in person to our postal center 17 Palings court, Nerang Qld 4211 (only) within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by VFF.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by VFF.

Store purchases can not be returned or refunded online.

RETURNS POLICY CONDITIONS

At VFF we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provided

• You return the item within 14 days (inclusive) from the tracked date of delivery
• You produce your (receipt) when you return the item
• The item is in original saleable condition:
• With all original tags and any sewn labels still attached
• In an unworn, unopened and unused state
• A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, VFF reserves the right to refuse an exchange or refund on change of mind items. VFF will not accept a bank statement as proof of purchase.

WE REGRET THAT

Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.

Any items returned as part of a promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by VFF, not the original full price.

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.

ONLINE EXCHANGES

If you would like to exchange an item(s) for an alternative item(s), please fill out the online Return Request form.
If you , simply print off the Returns Request Form here, fill it out and post it back along with your item and VFF receipt to the online returns address listed at the bottom of this page.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and (receipt). Return postage costs will be at your expense.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.

ONLINE REFUNDS

To obtain a refund please fill out the online Return Request form prior to sending the item(s) back.

Simply print off the Returns Request Form here, fill it out and post it back along with your item and VFF receipt to the online returns address listed at the bottom of this page.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Privacy Policy Vegan Frotherz Foundation do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes