VEGAN FROTHERZ RETURNS POLICY
Vegan Frotherz Foundation Online Returns Policy.
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return.
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store or in person to our postal center 17 Palings court, Nerang Qld 4211 (only) within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by VFF.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by VFF.
Store purchases can not be returned or refunded online.
RETURNS POLICY CONDITIONS
At VFF we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provided
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your (receipt) when you return the item
- The item is in original saleable condition:
- With all original tags and any sewn labels still attached
- In an unworn, unopened and unused state
- A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, VFF reserves the right to refuse an exchange or refund on change of mind items. VFF will not accept a bank statement as proof of purchase.
WE REGRET THAT
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.
Any items returned as part of a promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by VFF, not the original full price.
Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.
Online Exchanges & Refunds.
If you would like to exchange an item(s) for an alternative item(s), please fill out the online Return Request form.
If you , simply print off the Returns Request Form here, fill it out and post it back along with your item and VFF receipt to the online returns address listed at the bottom of this page.
Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and (receipt). Return postage costs will be at your expense.
If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
To obtain a refund please fill out the online Return Request form prior to sending the item(s) back.
Simply print off the Returns Request Form here, fill it out and post it back along with your item and VFF receipt to the online returns address listed at the bottom of this page.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes